Study confirms it's hard for Obamacare customers to find doctors: Health insurance plans offered both on and off the Obamacare marketplaces fall far short in helping patients access doctors, a new study finds.
When researchers directed secret shoppers to call doctors listed on directories provided by California Blue Cross Blue Shield, they were unable to set up appointments with nearly three in four of the providers, according to a study published Wednesday in the journal Health Affairs.
Out of 743 doctors listed, the callers weren't able to reach nearly 20 percent using the contact information listed. Ten percent of the doctors were no longer with the group listed or had never been with the group at all. Another 10 percent weren't accepting new patients.
In another 30 percent of the cases, the specialty listed in the provider directory didn't match the specialty stated by the receptionist at the practice.