Monday, July 11, 2011

Toomey staffer needs better phone manners

I noticed this comment left by a Pottstown Mercury reader on the newspaper's Sound Off line:
I want to thank The Mercury for putting in the paper all the phone numbers for all the local congressmen and senators from this area. But be known to all the people that when I called (Sen. Bob) Casey's office, I found very polite people to listen. When I called (Sen. Pat) Toomey's office, this man I voted for, I found people who argued with me and told me that I didn't know what I was talking about.
It's possible the caller was a flaming liberal calling Toomey's office to harass staffers, but the caller is still a constituent who pays Toomey's salary (and those of his staffers) so anyone answering phones for elected officials should always be curtious and patient and just pass on the information to their boss (not argue with callers).

Monday's Sound Off -

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